HomeGoods - Credit card service
This is the most ridiculous credit card experience ever. I requested a PIN, to use my cash advance, I go to use said PIN and it is declined.
So I call they say there was a fraud alert on my card, but everything is cleared up and fine, please resume activity. SO I go to use it again, same issue, I call back. The lady tells me to go online do a short 5 second video confirming my identify and it will be corrected. WHILE I am trying to do that, my phone rings and I receive a VM from the company which I call back.
NOW after 3 CUSTOMER SERVICE representatives, I am being told that I have to MAIL (its 2020) a copy of my drivers license and a utility bill and they have 21 days FROM THE DAY THEY SAY THEY RECIEVE IT to re-instate my card. WHY would a consumer REQUEST a pin TO NOT USE IT. SO now I am unable to use my card because THEIR rep the first time I called DID NOT DO HER JOB. However, although my card is under fraud investigation they will still want their payment.
I have never been a consumer of such a backward process.
Or be told that they are ever so sorry that their rep did not do their job but this is JUST THE WAY IT IS. I will be cancelling my card and telling EVERYONE to never shop at home goods or TJ MAX or support such a broken system.
User's recommendation: NEVER GET THIS CREDIT CARD.
Preferred solution: OPEN MY ACCOUNT BACK UP .
Location: 5201 West War Memorial Drive, Peoria, IL 61615
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