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Summary of Homegoods Customer Service Calls

41 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
02:04 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Homegoods to Ask about:

Return/ Replace:

  • “Return with receipt”
  • “Need replacement lamp shade”
  • “RETurn”

Cards:

  • “Gift card I ordered did not arrive”
  • “I have lost my gift card”

Product/ Service quality:

  • “Product quality”
  • “Am looking for a product”

Staff:

  • “Poor customer service and unprofessional manager”

Other:

  • “Bad shopping experience”
  • “Pick up paycheck”
  • “Store complaint”

About Homegoods

Top 5 Homegoods Products

Gift Card, Website, Air Conditioner Facility, Facility, Bowl

Top 5 Likes about Homegoods

Shopping, Product variety, Product, Quality of inventory, Quality and selection of inventory

Top 5 Dislikes about Homegoods

Customer service, Store manager, Product purchased, Rudeness by staff, Rude cashiers

Summary

HomeGoods is a large retailer of consumer goods. Its headquarters is based in Granada Hills, California, United States of America. HomeGoods offers a broad range of products under the following categories: home furnishings, bath equipment & supplies, home décor, cookware & utensils, and furniture. The company provides regular clients with gift cards available in denominations of US$ 25, US $50, US $75, US $100, and US $200. They do not have expiration dates and fees. Returns are accepted within 30 calendar days of order receipt. HomeGoods regular hours are as follows: Mon.- Sat. from 9.30 a.m. – 9.30 p.m. Customer service is provided by phone or online during normal business hours.

Homegoods reviews and complaints

Homegoods is ranked 144 out of 1743 in Furniture and Decor category

Area Served

USA

Payment Methods

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Homegoods Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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