Found just what I wanted...finally! Didn't buy it until I got home and decided I wanted it.
Called and placed a hold on it (they wouldn't take payment over the phone) and drove in the next day and paid for it, with my TJ Maxx card, I might add. I signed a two-part form, one stayed with the store and the pink copy went with me along with th tags that were on the piece. I had to find someone to pick it up, so I told them I would be there on Saturday. Well, I WAS there on Saturday, but my item was sold on Friday night.
I was told the customer took the sold tag off and the clerk made a new tag so she could sell it. Why didn't anyone check and see if there was a signed paper for that item? All the tags were off of it. Wasn't that a clue?
What happens to that paper? Isn't it kept in a book? Or is it just to appease the customer? And on top of it all, I had someone drive in to pick it up.
I love HG. But I will NEVER shop there again.
And I am also cutting up my TJMaxx card. You need to develop a protocol on how to handle your furniture dept, because frankly, it SUCKS.
Reason of review: Sale handled poorly..
Preferred solution: Deliver product or service ordered.
I didn't like: How unimportant i felt.