HomeGoods

I purchased an item that unbeknownst to me had two price tags. On checking my receipt at home, I believed that I had been overcharged, so I returned to the store to secure a price adjustment.

As I rolled the rug purchased, I noticed the second price tag. Both price tags were attached to the carpet label in a very similar manner. When discussing this with the associate, Brian, who had been called by the original associate to deal with my issue, I was rudely treated. I was spoken to in a condescending tone!

I was treated as though I had committed a crime! Brian assured me that the highest price was correct and I could take it or leave it, and that was all he could do. He told me that the rug that I had purchased had a code on it, and therefore the higher price was correct, and that was that. My issue isn't so much what he said, though I don't believe that it is an illegal practice to charge the highest price when two prices are on an item, but it was how he spoke to me!

I asked how it could be that the item had two prices. Wouldn't the higher price ticket be placed on top of the lower price ticket if what he was saying was true? Brian dismissed me and said take it or leave it!

Shame on you HomeGoods, shame on you, Brian! (As you can see from the photo, I was more likely to see the lower price ticket as it was on the right side of the rug!!!)

While shopping in the store I was actively being followed by a man who was singing. I felt vulnerable and very uncomfortable.

I approached a sales associate who called the manager.

The manager (a man) was very disrespectful and dismissive, told me man singing has been in store before and he is harmless. How would he determine if man who was obviously disturbed is not dangerous? The point was a customer was uncomfortable and should be treated respectfully.

When I requested an escort to my car he rolled his eyes. His unprofessional behavior is unacceptable toward a frequent customer of this store.

I have been a regular customer at HomeGoods in Sioux Falls, but my recent experiences have been extremely disappointing. Every time I visit, the line is incredibly long with only 1-2 people working the register.

A couple of weeks ago, I stood in line for over 30 minutes because there was only one person at the register.

I called the store to request additional help, but the phone rang for a long time at the front where another employee was busy putting things away and cleaning the counter instead of helping at the register. Eventually, the call was transferred to the back of the store, where an employee finally answered. I informed him that the line was going out the door and we needed more help at the register. After about 5 minutes, another person came to assist, but the employee who had been cleaning left to restock instead of helping with the checkout process.

This has been a constant issue, and many other customers in Sioux Falls have expressed similar complaints.

The store is consistently understaffed, and the checkout process is always slow and frustrating. I hope management addresses these issues promptly to improve the shopping experience for everyone.

I was just at the HomeGoods store and two workers were pushing a sofa very fast down the aisle towards the entrance as I was pushing my cart the lady yells excuse me, maam they did not slow down and rammed right into me, which caused me to get squeezed between the shelf behind me and their couch hit me, hurting my lower back my right side hurts. I started crying.

They completely ignored me and I was on the phone and I know this happened in front of a camera because there was a camera right in front on the ceiling. I told the lady that was not OK and she said well we said excuse me they had no regard for me or asked if I was OK or apologized. I am completely disgusted with their mannerism and professionalism. I called customer service line and it says their office is closed.

It is 2:58 PM Pacific.

I will be following up with this. I am in tears in my car in pain and cannot believe that they did this to me.

I went to return 2 items I bought 2 days ago, I throw my rerun my bag and when I pulled it out it tore. The cashier I dont have her name but she use ally works the 1st register stating huffing about my torn receipt.

Before that while in line she is texting on her cell phone making calls and gossiping. So I gave her the same strut she gave me about my torn receipt and told her I just wanted my refund. She proceeded to call me rude, after talk as if Im not there making comments about these customers are so nasty today well if they are fixing you the same energy you have then yes I guess we are. She snatched my receipt gave it to the other cashier and told me she wasnt taking care of me, ok, good!

I told her about herself and being on the phone texting and so forth, she denied it and I called her a liar and told her I saw her, she then said I was on break, then why you behind the cash register and why did you trigger your light to call me over???

I called manager and now I know why the cashiers at Woodbridge home goods are trash, he has the same energy. Mar or mark whatever your name is!

I purchased a rug that was piled in a corner. I thought it was either returned new.

We opened it, but because of the multicolors did not see anything till I walked on it and realized there were hard areas which were about 7 -8areas were. A dog had made, and some of it had been picked up, but some had been dried into it and one larger area about 3 inches. I wouldve expected that the staff wouldve seen this and needed a credit. I am not going to take it back as they are one hour away.

I need a major credit to have it sanitized and cleaned. I still do like it just disappointed greatly that any peace would be dealt with in that manner that could have that type of treatment allowed.

I couldn't get the link on the HomeGoods website to work for the message below and found this in another browswer...
Ironically I have no social media presence though my eldest child's father runs Gent Scents on YouTube... he could probably get these no problem. But he's a jerk so I'm not asking.
Please send this where it goes if you can?
Lindseyplum216@***.com
My kindergartener is homebound awaiting testing for Tourettes/Autism etc... she taught herself to read and can divide and multiply at five... but also had a suicide plan in August...
I just lost the baby we were looking forward to and haven't been able to tell her yet...
I was at Homegoods and found a donut stool thing... I sent my husband to go back and get it as a surprise... I've been trying to make her room more fun since we've been stuck here since October (heart problem makes it hard to get out).
It was already gone, apparently they're popular online... I don't have TiKToK, I did not know...
I went today to see if they had anymore or the cupcake version she'd likely love most.
I am happy to pay for them... I tried to ask the manager about it and tried to explain the issue... I get it and respect adherence to the rules, but she didn't seem to listen...
More importantly I think 'trucks come in all the time,' without a better answer felt dismissive especially given our situation, from ***
If I can please get a chance to buy one of these things for her?
I understand if not but I figured it wouldn't hurt to ask and I can prove every sad thing I said if needed... it's not a 'ploy' or whatever...
Thank you, regardless.