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Me and my mom were at Home Goods on January 16, 2018. Then this white lady(A customer by the way) walked up behind us and said "I hope you are not doing what I think you're doing." Then my mom looking confused she replied back "Doing what?". Then the lady said...
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Anonymous
TheRetailTruther

How is this a review of homegoods? There are better places you could have posted this.

#1450535
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Homegoods - New Pilot Program for Returns

I bought a product and then changed my mind. I knew I wouldn’t be back by there in a while so I had my Mom return the product for me. They gave my mom an in store credit with her name on it. My mom gave it to me to use at a later time. I went in tonight to spend MY money and they wouldn’t accept the in store credit with my moms name on it. Since when do stores put a name on an in store credit?!? Had they took a minute to look at the original receipt they would see I made the original purchase. I will not shop there again as long as they have this stupid pilot program. At least that’s what the manager said.
#1449528
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Homegoods - RECEIPTS!!

They need to get with the times that if you don’t have your receipt they give you your money back. They need to check your credit card to see if you bought it within a certain time. I’m tired of being told I can only get a credit slip terrible now I’m out money. I think about shopping here again
1.0
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
#1448220
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The answer i got from one of your cordinators at the store was completely out of line and not what you yell a customer. One of you elderly cashiers feel and you were left with only two cashiers we were all worried about her but when everything was finished we were...
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1.0
#1447528
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Homegoods - Refused to accept return of new item bought 3 weeks prior

On 1/5 I went in to.return 2 ottomans purchased on Dec. 20th. The itemd were new amd had the the tags attached to them. The tags were very large. Unfortunately I mispaced my receipts. The cashier told me I would get a merchandise credit. As the cashier was working on my return, the cashier next to her stopped her and told her my return had to be approved. The manager looked at the tag, frowned, and then scanned items and stated that there were not in computer and could not be returned. Even though the ottomans were at the store in a different color. She was very rude as well. I called customer service and Im waiting on follow up. This is my first purchase from HomeGoods and I will not ever shop there again.
1.4
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Customer service
Exchange, Refund and Cancellation Policy
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Value for money
Warranty
#1442810
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Homegoods - Reusable home goods bags

Please warn all not to purchase Home goods reusable bags sold at the check out counter! They are the most expensive reusable bags from most stores. Though cute fun and trendy design are a hazard! They rip apart easily with hardly no weight at all. My daughter had two bottle of spirits only in the bag. The side ripped out the bottle hit the concrete with glass flying everywhere. My bag I used had 4 sheets and a pillow completely ripped apart with all faking out and my step daughter used hers for an over night bag with the same experience the sides ripped and the handle ripped off with once again hardly no weight. If I had the receipt though still a small amount of money spent would demand my money back
1.0
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Diversity of Products or Services
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#1437781
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Homegoods - Customer services

Need to speak to a representative
#1434108
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Homegoods in Glendora, California - Return without receipt and tag

I purchased a cellphone projection for my grandson with other stuff totalling $75. The projection which did not work. Unfortunately i did not have the receipt and becauae the tag was so small i ended up taking the whole tag off. Your san dimas california branch did not trust me when I told them the price i paid for it soon i was denied a refund or store credit. We are senior citizens on fixed income and $14.99 is a lot of money. I am asking for your help for a refund. Thank you dinacomaduran6@yahoo.com, 909 450 7120. Thank you.
2.7
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Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
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#1433536
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Homegoods in Liberty, Missouri - Did not get gift card

did not get gift cardfor christmas never came
#1433223
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Contact Homegoods

Mailing Address:
HomeGoods
770 Cochituate Road
Framingham, Massachusetts 01701
United States
Phone:
(800) 888-0776
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I was in the Brick, N.J. HomeGoods and I took some bowls off a cart and the saleslady yelled at me and berated me to the other salesladies. I was embarrassed and humiliated. Are people not allowed to take things off a cart? Her name was Nancy.
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Anonymous
TheRetailTruther

We all know you’re just another Rae Dunn collector trying to make a fuss cause you couldn’t take all the stupid, ugly Rae Dunn bowls you wanted. You probably tried to take it ...

#1430525
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