HomeGoods
HomeGoods Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeGoods has 2.5 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend HomeGoods to a friend or colleague.
- Rating Distribution
Pros: Good selection of most merchandise, Product variety, Goods selection.
Cons: Customer service, Poor customer care, Management.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
HomeGoods has 2.5 star rating based on 258 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend HomeGoods to a friend or colleague.
- Rating Distribution
Pros: Good selection of most merchandise, Product variety, Goods selection.
Cons: Customer service, Poor customer care, Management.Recent recommendations regarding this business are as follows: "The workers are clearly not trained and do not care about your safety and have absolutely no Empathy, even when they are at fault", "DO TRY TO SELL THERE PRODUCTS", "Call headquarters when having issues.", "Avoid this establishment , they do not stand behind their products", "Would not recommend".
Most users want HomeGoods to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top HomeGoods Reviews
"Wanted to compliment cashier, Fabie and manager Cherly for the help they gave me when at your Center St store on 10/16. Both very kind and helpful."
Very good service. I was having trouble locating a dish drainer and the manager Cherly walked me back to find it and assured me if it didn't fit I could return...
"Return"
I came to the Miramar location to return a mirror I bought less than a month ago with the receipt. The manager there treated me like trash and was very rude!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Failed to exchange defective merchandise with identical product because original was not only defective but mispriced. Wanted me to pay a higher price after having to drive defective lamp back .
Asst managers would not honor replacement of defective lamp that was marked $70 when I purchased it 2 days before because identical replacement was marked $99 original lamp was not only defective but incorrectly pricedHome Goods trying to make me as customer, correct their mistake. Ive never seen such a poor policy before.
Absolutely terrible
- Lots of inventory
- Assistant management not customer friendly for replacement
Preferred solution: Price reduction
User's recommendation: Avoid this establishment , they do not stand behind their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
File a complaint of injury and poor customer service safety issues
I was just at the HomeGoods store and two workers were pushing a sofa very fast down the aisle towards the entrance as I was pushing my cart the lady yells excuse me, maam they did not slow down and rammed right into me, which caused me to get squeezed between the shelf behind me and their couch hit me, hurting my lower back my right side hurts. I started crying.
They completely ignored me and I was on the phone and I know this happened in front of a camera because there was a camera right in front on the ceiling. I told the lady that was not OK and she said well we said excuse me they had no regard for me or asked if I was OK or apologized. I am completely disgusted with their mannerism and professionalism. I called customer service line and it says their office is closed.
It is 2:58 PM Pacific.
I will be following up with this. I am in tears in my car in pain and cannot believe that they did this to me.
User's recommendation: The workers are clearly not trained and do not care about your safety and have absolutely no Empathy, even when they are at fault
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth Amboy, New Jersey
Woodbridge store horrible customer service
I went to return 2 items I bought 2 days ago, I throw my rerun my bag and when I pulled it out it tore. The cashier I dont have her name but she use ally works the 1st register stating huffing about my torn receipt.
Before that while in line she is texting on her cell phone making calls and gossiping. So I gave her the same strut she gave me about my torn receipt and told her I just wanted my refund. She proceeded to call me rude, after talk as if Im not there making comments about these customers are so nasty today well if they are fixing you the same energy you have then yes I guess we are. She snatched my receipt gave it to the other cashier and told me she wasnt taking care of me, ok, good!
I told her about herself and being on the phone texting and so forth, she denied it and I called her a liar and told her I saw her, she then said I was on break, then why you behind the cash register and why did you trigger your light to call me over???
I called manager and now I know why the cashiers at Woodbridge home goods are trash, he has the same energy. Mar or mark whatever your name is!
User's recommendation: Call headquarters when having issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montana, Montana Province
CUSTOMER SERVICE IS TERRIBLE
We were just thrown out of your store for trying to stream your merchandise and sell it. The lady was very rude.
We've never had a problem at any of the other stores, just the Home Goods in Billings. I've tried to get a hold of corporate.
- Products
- Customer service
Preferred solution: Apology
User's recommendation: DO TRY TO SELL THERE PRODUCTS
Miami, Florida
Return
I came to the Miramar location to return a mirror I bought less than a month ago with the receipt. The manager there treated me like trash and was very rude!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Boca Raton, Florida
Credit for dog excrement on rug purchase yesterday at Boca Raton glades Florida
I purchased a rug that was piled in a corner. I thought it was either returned new.
We opened it, but because of the multicolors did not see anything till I walked on it and realized there were hard areas which were about 7 -8areas were. A dog had made, and some of it had been picked up, but some had been dried into it and one larger area about 3 inches. I wouldve expected that the staff wouldve seen this and needed a credit. I am not going to take it back as they are one hour away.
I need a major credit to have it sanitized and cleaned. I still do like it just disappointed greatly that any peace would be dealt with in that manner that could have that type of treatment allowed.
- Prices are more reasonable
- And does not deal with any kind of matter in a proper customer service way
- Staff is very unfriendly and accommodating
- Including most of the managers
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** Store Experience and Desparate Mother of High Needs Kindergartener
I couldn't get the link on the HomeGoods website to work for the message below and found this in another browswer...
Ironically I have no social media presence though my eldest child's father runs Gent Scents on YouTube... he could probably get these no problem. But he's a jerk so I'm not asking.
Please send this where it goes if you can?
Lindseyplum216@***.com
My kindergartener is homebound awaiting testing for Tourettes/Autism etc... she taught herself to read and can divide and multiply at five... but also had a suicide plan in August...
I just lost the baby we were looking forward to and haven't been able to tell her yet...
I was at Homegoods and found a donut stool thing... I sent my husband to go back and get it as a surprise... I've been trying to make her room more fun since we've been stuck here since October (heart problem makes it hard to get out).
It was already gone, apparently they're popular online... I don't have TiKToK, I did not know...
I went today to see if they had anymore or the cupcake version she'd likely love most.
I am happy to pay for them... I tried to ask the manager about it and tried to explain the issue... I get it and respect adherence to the rules, but she didn't seem to listen...
More importantly I think 'trucks come in all the time,' without a better answer felt dismissive especially given our situation, from ***
If I can please get a chance to buy one of these things for her?
I understand if not but I figured it wouldn't hurt to ask and I can prove every sad thing I said if needed... it's not a 'ploy' or whatever...
Thank you, regardless.
Preferred solution: I'd just like a chance to buy this, or the cupcake, or both.
User's recommendation: Don't even ask when trucks come in...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Orlando, Florida
Racial Profiling!!! Terrible customer service
I went to a homegoods today and feel as if I was racially profiled. This is the second time I have gone to this store and get the same experience by the same check out person.
The item I am purchasing is examined and the price questioned. I don't have the time or the need to change prices on items.
People with this demeanor need not be employed by anyone! She needs to be fired!
Preferred solution: Apology
User's recommendation: Would not recommend
Boca Raton, Florida
Credit for dog excrement on rug purchase yesterday at Boca Raton glades Florida
I called the office at spoke to a manager supposedly on the floor she tells me I have to bring the carpet back. Ive already cut out the excrement in about eight places kept it in a bag took photos before I cut the largest spot.
I want to have it clean because it does go with my decor, but need a significant discount for what shouldve never been sold like that And I live in Bal Harbour Miami Beach so it is not close by. I went there because my sister lives in the area.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Theft
You have a person of interest going up and down Florida pushing baskets of stilen merchandise out the stores looks like a wiman but realy aman with long braids black around 5'7 name is Yohansan Benjamin stays at 1161 nw 50th avenue Lauderdale Florida. Still the merchandise and then returning it for store credit. Just a concerned citizen l.
User's recommendation: Watch out for this person
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Terrible customer service. Was accused of stealing merchandise because it was rung up incorrectly. Not able to return unopened item.
Even though I presented a receipt and the unopened item, the district manager felt the store manager refusing to honor the return of the product and insinuating the possibility of theft was the right way to interact with the customer.They are the exact reason Amazon will continue to put these places out of business.
Employee made a mistake ringing up item. Manager accused me of possibly stealing the item. District manager could not care about my experience.
- Customer service is good at franklin rd store
- Manager is rude and unprofessional
Preferred solution: Full refund
User's recommendation: Customer service could not be worse. Avoid the Sawyer Brown Rd it is Run by a creature named Kristin who is vile.
Burlington, New Jersey
Mount Holly HomeGoods /Marshalls Store
This combined store, located on RTE 541 in NJ, is a disgrace. Please remove the HomeGoods name from your storefront.
I drove to experience a new HG only to encounter this disaster of a store.
The HG section was garbage and it was the biggest mess as well. It is nothing like the other HomeGoods stores.
- Big selection
- Quality items
- Unique home goods
- Disorganized messy rude staff in mount holly nj
Preferred solution: Don’t advertise this place as a HomeGoods store. It was a waste of time.
User's recommendation: Don’t go here if your looking for the usual goodies you dine in HomeGoods
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Providence, Rhode Island
The tv commercial.
Dancing in the street holding a lamp...what a major turnoff. You had to ruin it by joining all the other *** commercials...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rockville Centre, New York
Found a comforter on clearance rack with no price.
SSpoke with manager Melinda who went to check came back with a tag saying $89.99, I said oh it was on clearance. She abruptly answered no someone took the tags off, she had 2 tags nothing in the store has 2 tags.
She just walked away nasty treatment to a customer that is a frequent flyer of this store. I spend anywhere from 100.00 to 250.00 a month. I dont like be treated like I was stealing it.
Please reprimand her and tell her she has to have a better attitude. This is not the first time I have seen her be nasty.
- Great prices and location
- Nasty manager melinda
Preferred solution: Price reduction
User's recommendation: Stay clear of Melinda in Rockville Crnter store.
Washington, District Of Columbia
Discriminated against, mistreated , humiliated and insulated by the manager and the cashier
I went to HomeGoods with Three items that I purchased among many other items a few days ago. I had the receipts that I paid cash for all.
I gave the items with the receipts to the cashier. First of all, it took her a long time to scan. Then she asked for my identification. Then she gave me store credit.
I asked why store credit. And I showed her the receipts. She denied my receipts that she already had. She said, because you didn't pay cash.
I told her to call y her manager. Her manager came and she took both receipts and raised her shoulder and bother laughed at me and both made fun of me. All because I didn't look presentable to them and I speak in an accent. The cashier lied about my receipts and about her words and the manager supported her.
Beside all that she refused to show me my items. She was saying, she will not show me when I asked to show me the items that you Just took from me. She not only tried to cheat me, she insulted me, mistreated me and lied repeadly to make me look as a liar.
I am sure you have cameras. Please watch your cameras.
User's recommendation: Fire the racists, unprofessional and nasty managers are cashiers. They are liars, disrespectful and crooks.
Here are reasons to deny a cash return. You are a customer that chronically returns goods.
The tags are present but have been removed from the items. The scanned barcode doesn’t match what is on the receipt. The total on the receipt wasn’t paid 100% with cash(a gift card or store credit was used as a partial payment). The time to make a return has expired.
You are returning something that is now on clearance. If none of the above it true they should have refunded the cash.
Replying to
Redmond, Washington
Poor Quality furniture
I bought four Max Studio chairs and they didnt hold up for a month. The legs were too weak. The store refused to refund.
User's recommendation: Don’t buy
New Delhi, Delhi
Not honoring sale item
The manager on duty was not honering a sale item it had a clearance sticker on it. Clerk stating it was for a roster and I was well can you still honor it it has the tag for that.
She call the manager and she said no she can give it for me for seven. I was why its not my fault and not blaming you either. But the right thing will do to honor and not cry for 2 dollars more.
I was going to buy more things since I got a brand new house and wanted to decorate but not no more. They mad you lost a customer willing to spend more the 300 dollars
Preferred solution: Not to act like it was our fault or they will be losing money out of their paycheck
About
HomeGoods is a large retailer of consumer goods. Its headquarters is based in Granada Hills, California, United States of America. HomeGoods offers a broad range of products under the following categories: home furnishings, bath equipment & supplies, home décor, cookware & utensils, and furniture. The company provides regular clients with gift cards available in denominations of US$ 25, US $50, US $75, US $100, and US $200. They do not have expiration dates and fees. Returns are accepted within 30 calendar days of order receipt. HomeGoods regular hours are as follows: Mon.- Sat. from 9.30 a.m. – 9.30 p.m. Customer service is provided by phone or online during normal business hours.
HomeGoods is ranked 207 out of 3138 in Furniture and Decor category
USA
Companies Similar to HomeGoods
At Home
“After a very offensive and demoralizing experience with the at home store in Cypress at 290 and Barker...“
The TJX Companies
“I PURCHASED A PAIR OF JEANS BRAND WRANGLER THAT WAS ON CLEARANCE FOR $28.00. 3 DAYS LATER I RETURNED TO...“
Marshalls
“I bought womans multivitamins it had a coupon on it that said try me for 2 dollars.off.they wouldn't...“
Furniture Com
“I puchased furniture from furniture.com. The furniture that I chose on their website was from the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I got a response... it was equally robotic.
At this point I think I just wanted to deal with a 'human.' I don't want a giftcard....
I wanted an apology of the dismissiveness given the extreme circumstances. It's not about 'stuff.'
You can buy both styles on amazon and other places online.
Thank you! I've looked on ebay and Amazon.
I got her the cupcake seat... I have some former students, now in college looking for $100 if they find one. I try to give them any possible 'help' while they're poor college kids. I was lucky to teach them in 3-4 IB/AP classes in 'the hood' schools....
They're angels and the reputations of these schools are generally unfair and unwarranted (sorry it's a pet peeve of mine so I flog it at any opportunity). It's more of how dismissive the manager was, honestly. She didn't give a darn about the situation at all and was dismissive about when trucks come in.... it was hard enough to even explain given the miscarriage....
I found out the night before we went to try and 'redecorate' to help cheer her up when we tell her soon... That's literally not how supply chain management works, nor shipments. She just didn't care, at all. So I guess that's my actual issue.
Our kid at Appalachian State apparently found one in person today, not knowing what happened. He's basically our Nephew. We 'adopted' him. I had his elder brother and have known him since he was a baby freshman!
My husband took off work for his 18th birthday to visit the school and play cards with him and the kids their last day of high school! Sorry I'm a bit overwhelmed and rambling (ADHD/Autism issue) but thank you. Your comment is more effort to help us than our own families and my daughter and I have been isolated since 10/14 while I protect her from self harming.... it's been rough and I thank you for caring enough to type.
Truly.... it's more effort than her very life has been worth to others... and I don't 'get' people any more. But whatever you do, don't move to Fort Mill South Carolina.
I've posted on my Facebook and made part of the issue and proofs public if you look yo my name.... it's been chaos since August and they've lost lawsuits before for the very same things.... in 13 years of teaching I never knew of such depravity. Thank you regardless though and I checked online and Amazon etc.
I like them, but am hoping for a reasonably priced 'match' for the cupcake chair I ordered from ebay...
I wish people didn't buy them up to flip them, but I get it. Just smart business, I guess.