Anonymous
map-marker Mount Prospect, Illinois

Worst online experience

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Placed online order on 8/26 for a $20 item and $15 standard shipping. 3 days later, on 9/29, item has not even shipped (they will send shipping confirmation when orders ship).

Called to cancel order and was told orders were not cancellable once placed even though it was just sitting in a queue. Nowhere on their website it states that placed orders cannot be cancelled (please point me to it if anyone finds it). When I asked to escalate my request to cancel, miraculously a shipping label was created with a shipping date of 8/27 (please note that this call happened on 8/29), and a delivery date of 9/5-9/12.

That is up to 17 days from the order date to receive a domestic order from Home Goods online. Just wanted to share my experience.

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User's recommendation: I would not shop HomeGoods.com again

Anonymous
map-marker Las Vegas, Nevada

VERY RUDE EMPLOYEE

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Home Goods store 7761 West Tropical Parkway never felt so uncomfortable and rude too by an employee ever!! Making me feel very uncomfortable as she's watching us with disgust not only once but twice. She was literally glaring at my 1yr granddaughter as if she was going to run out of the store with a sofa. Mind you, my grand baby is dark skinned, and we are white, but she made us feel like her skin color didn't belong in the store...very disgusting and uncalled-for
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User's recommendation: If you want to be treated rudely go to this store

Susan K Ypw

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Verified Reviewer

Received wrong item

I ordered a cream colored flower centerpiece for my dining room table and received a large, orange, glittery pumpkin!!!
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Preferred solution: The correct item

Anonymous
map-marker Miami, Florida

Employees taking prime parking spaces

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Having arrived 40 minutes earlier than the opening time of 9:30 am, I noticed 14 cars parked in front of the store (with no drivers) - each parked in the closest (or 2nd closest) position to the store. Why are EEs taking up prime spaces leaving customers to use the less favorable spaces?

The used parking spaces could not have been used by stores near HG because they have their own spaces directly in front of their stores (plus I watched three EEs walk into the store).

Its rude - especially in light of their being just a handful of handicapped spaces available at your 11031 Southern Blvd., Royal Palm Beach, Florida location. I have a photo of one of the EEs license plates.

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Anonymous
map-marker Newark, New Jersey

Second attempt to use gift card that won’t work but 100 $ is in balance

Trying to call customer service and keeps hanging up on me I have a balance on gift card and no one will help us get it resolved
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1 comment
Guest

In Defense of HomeGoods the associates and management can't really do much about it. I would go in and have them manager call corporate.

There's a special line for gift card inquiries. However there's not much an associate can do.

Anonymous
map-marker Ambridge, Pennsylvania

My interaction with the Customer Service Agent with whom I spoke and detailed my concern was nothing short of wonderful!, helpful, patient and kind. What a pleasant and well-informed person. I

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HomeGoods - My interaction with the Customer Service Agent with whom I spoke and detailed my...
My review is in regard to the outstanding Customer Service Agent. What a gem! I have written at great length regarding this wonderful interaction. Please note: This extensive review is bordering on the absurd. This ruins everything, especially the following.
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User's recommendation: Find something exceptional and order it!

Anonymous
map-marker Cranford, New Jersey

Terrible

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Received furniture without hardware to build it. Emailed several times. No email back. Called. No customer service representatives, no call back. Its been over a week and now I just have junk sitting in my house
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User's recommendation: Don’t shop online at homegoods.

Featured
Janese J

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Verified Reviewer

Christmas Products

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HomeGoods - Christmas Products
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I am a frequent shopper at your store in Cedar Hill, Texas. I went shopping for Xmas decorations and was appalled at your lack of African American products. Out of all the white products there were 2 small African American nutcrackers. This store is located in an area that has at least 54% Black residents. Representation matters for us. We spend money too and you have got to do a better job. It will be awhile before I shop with you again. I have video and pictures of your displays. Though very pretty its a shame we cant see ourselves represented. You have got to do better!!!
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Pros:
  • Nice products
Cons:
  • Not enough african representation

Preferred solution: A promise to do better!!

User's recommendation: Shop elseware if you’re looking for African American Christmas decorations!!!

Gianpaolo Wgu

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Verified Buyer
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Verified Reviewer
| map-marker Superior, Arizona

I am trying to reach customer service to find out why my patio set came without cushions when they had cushions at the store and o n line

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HomeGoods - I am trying to reach customer service to find out why my patio set came without...
I cannot reach anyone, not even an automated line. I either want cushions or to return the item. It should have been made clear if the cushions werent included.
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User's recommendation: Know exactly what you are getting for your money. I would never buy wicker without cushions.

Anonymous
map-marker Chicago, Illinois

Racist manager

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I purchased a table/bike last Thursday. I came to the store three separate time to look at this bike and Emilio helped me so much.

He was super helpful. The bike did not look good in my home so I brought it back that Sunday ( 3 days after purchasing) When I brought in my return Donna immediately said I damaged the bike. She indicated that the bike was not in that condition. I told her it actually was and I found it odd that she felt that way considering she was not around when I purchased.

She then proceeded to tell me if it was in that condition it would have been marked down. The funny thing is I have a picture of the bike in the store before I bought that shows the bikes condition. I then asked Donna so you are telling me everything in the store that has any damage has been marketed down and she said yes usually. I said right but not always.

So basically you are making an assumption based on your opinion which is wrong and invalid since you arent positive. She proceeded to tell me it wasnt damaged and I damaged it and she said there was nothing the store could do with it now. Donna was making those assumptions based on the fact that I am an African American woman. I am sure if I was white she would not have made the same assumption.

It was such a poor experience and quite humiliating. Everyone in the line was looking at me as if I actually damaged the bike. The bottom line is if she wasnt positive then she should have kept her mouth closed and processed my return. I used to shop here often but not anymore.

I cannot tolerate spending my money in a store where they allow supervisors to treat customers in this manner. The store is the location on Estrella Parkway in Goodyear Arizona. I am attaching a picture of the bike in the store before I purchased and I will provide a close up of the tire which was damaged and cracked when I purchased.

I did not care about the crack on the tire because it really would not have been seen with where I was putting it in my house. I thought it was a unique and cool piece.

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Anonymous
map-marker Grand Rapids, Michigan

I bought stools and they had paint missing in places..I let homegoods know.

Homegood immediately emailed me letting me know I would receive a full refund and to keep chairs..they stand behind their goods.
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User's recommendation: Homegoods can be trusted

Linda G Pha

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Verified Reviewer

Poor customer service

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Uncooperative. Unwilling to resolve shipping issue. Referred to FedEx. FedEx said to contact shipper. That would be HomeGoods. Nasty customer representative.
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Preferred solution: Full refund

Abubakar Ywf

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Verified Buyer
| map-marker North Charleston, South Carolina

My card was charged 3 times

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My card has been charged three times for my 1 order. Very angry and frustrated. Never had this happen before.
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Desiray Ylx

Complaints

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06/19. 10:30 am Cashier name : Angel Bergen mall, NJ. I had a sense of outrage. She treated me as like a liar. You d better figure out what happened. She has a terrible attitude. I want to hear your answer. Regards, Jay Park
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Preferred solution: Apology

Resolved
Joe c Gvz

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Verified Reviewer

Resolved: Damaged item

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Updated by user Mar 31, 2023

Company fixed the issue and I have been provided with product replacement. Got a hold of me the same day and offered a full refund, exchange or discount.

Original review Mar 31, 2023
Took care of the situation right away. Not like Walmart who lies and does nothing. And also Home Depot no help till I got to corporate.
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Pros:
  • Work well with customers

User's recommendation: Delivered my fridge in 4 days! Home Depot lost my order and Walmart tried to charge me $300.00 over the advertising price.