HomeGoods - Terrible, Stressful, and Embarrassing Experience
I've been a happy customer of HomeGoods for SO very long now! Going into your stores has always been such a danger because I always have to walk out with something.
Today I found a rug I really liked. The tag snapped firmly onto the rug by your store said it was 100. I had a sales associate bring it down, and kept talking about how insane the price was for this rug. He put it up front and I spent a little over an hour and a half looking for things that matched this rug because I thought it was the most perfect rug ever.
After coming to the front the sales associate looks at the ticket, grabs a manager who tell me the rug is 300. Silence. And I asked her, so you're expecting us to pay that much for this rug. She offered to take 10% off but was adament about not selling it for the ticketed price.
It was absolutely embarrassing because I didn't have the extra 200 just lying around. She then suggested a customer put it on there and started asking employees if the tag was really snapped on. Right in front of my face as if I was lying to this woman! I have never in my life had a customer experience as bad as this one.
I can guarantee you that I will share this story with as many people as I can. I will never shop at your store ever again. I drove over to your location on the very little free time I had (I would rather be doing 100 other things on a friday) and wasted my time, money, and energy. If this brand really expects me to pay for a mistake made on it's part then you can be 100% positive that I will take my business somewhere where things are priced correctly and management can handle these situations much more professionally.
I didn't even receive an apology from your store manager about the mistake.
The whole time she almost acted like I put the tag on it. I have worked at so many guest service places and to be honest I've had better experiences at the McDonalds in east LA.
Reason of review: Pricing issue.
Preferred solution: Price reduction.
HomeGoods Cons: Customer service.
Location: Dallas, Texas
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Comments
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Lol @ your claiming you had "very little time", yet admit to spending two and a half hours "looking for things that would go with the rug"
Sorry hun, some of us work, gym, volunteer, and have friends and family to spend time with. I don't know what your routine is like but this is irrelevant. This woman was insinuating I had put the price tag on the rug, something you'd probably do because you are trash.
Agreed. LOL.
I love when customers claim they're "so busy" or "in such a hurry," but yet they had time to browse around a discount retail store for hours. That's a special kind of s t u p i d that must result from the inbreeding they're a product of.